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Home Care Assistance Gold Coast

Updated 2026-08-08 · 4,449 reviewed · 195 listed · Scored from 60 Google reviews · How we rank ›

4.8(60) 82 composite score See reviews on Google ✓ Google-verified
Long Day Care
Home Care Assistance Gold Coast
Service
Long Day Care
Reviews
60

What recent reviews say

Home Care Assistance has earned strong loyalty from clients over multiple years. Reviewers consistently highlight staff compassion, Michelle Ley's management, and carers like Christine, June, and Lorraine by name. Most praise their professionalism with personal care and dementia support. One client flagged weak coordination on cleaning and gardening tasks; another cited untrained staff, though the majority experience first-aid-certified, police-checked carers managing home care packages reliably.

Praised for
  • compassionate and respectful staff
  • highly qualified carers with current training
  • responsive management and care planning
  • long-term client relationships and reliability
Watch-outs
  • inconsistent ancillary services (cleaning and gardening)
  • case manager communication gaps
  • isolated report of untrained staff
caring-educatorsqualified-staffresponsive-managementconvenient-location
Best for: Aged care clients and people with disabilities needing reliable, compassionate home support within Gold Coast region.
Think twice if: Ancillary services like cleaning and gardening may need direct coordination; one recent review cited untrained staff.

Strengths

  • NDIS-registered provider
  • named carers praised for compassion and skill
  • manages government-funded home care packages
  • dementia and specialised care experience

Worth knowing

  • Michelle Ley manages the business and is named across reviews as hands-on
  • Carers June, Lorraine, Christine, Sarah, Rachel named as standouts
  • First aid, CPR, and police checks confirmed current by reviewers
  • Handles Support at Home aged care package coordination
  • Client tenure ranges from 3 to 9+ years

How it compares

  • Rated 4.8 against a 4.76 average across the 181 long day care businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How we scored this

How We Score
Star rating 86
Review volume 78
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
56
4
0
3
1
2
2
1
1
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Last updated 2026-08-08