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Story House Early Learning Southport

Updated 2026-08-08 · 4,516 reviewed · 192 listed · Scored from 75 Google reviews · How we rank ›

4.7(75) 77 composite score See reviews on Google ✓ Google-verified Publishes prices
Kindergarten & Preschool ProgramsFamily Day CareLong Day CareBefore & After School Care
Story House Early Learning Southport
Services
Kindergarten & Preschool Programs, Family Day Care, Long Day Care
Reviews
75

What recent reviews say

Most families report genuinely warm educators, secure settling-in support, and real growth in their children's confidence and social skills. Many specifically praise manager Kelly's responsiveness and the program diversity (beach kinder, mindfulness, cooking classes).

However, a significant minority describe serious safety breaches-unsupervised children near hazards, physical harm (hitting, pinching, eye injuries)-and allege staff dismissed or retaliated against families who raised concerns. Formal complaints to regulators have been made. The service offers what many love; prospective families must weigh the glowing majority experience against credible accounts of safeguarding failures and institutional dismissiveness.

Praised for
  • caring, patient educators
  • warm, family-focused environment
  • children gain confidence and independence
  • responsive management communication
  • thoughtfully designed facilities and activities
Watch-outs
  • serious safety lapses and supervision failures
  • abusive or disrespectful staff conduct toward families
  • inadequate caregiver training and experience
  • poor institutional response to complaints
caring-educatorsqualified-staffresponsive-managementengaging-activitiesclean-facilityunsafe-conditionspoor-communication
Best for: Families seeking diverse learning programs and warm, supportive settling-in; those prioritizing educator warmth and parent communication.
Think twice if: Parents with concerns about consistent safety oversight, supervision ratios, or staff training rigor; families who have experienced or are sensitive to institutional dismissal of complaints.

Strengths

  • specialized programs (beach kinder, mindfulness, STEM, cooking)
  • chef-prepared meals with food safety credentials
  • majority report strong settling-in support and open communication
  • diverse educator team praised by many families

Worth knowing

  • Manager Kelly named for responsiveness and after-hours availability; also named in complaints as raising voice at parents
  • Named educators praised: Miss Mandy, Miss Keeley, Miss Leona, Miss Kiki, Miss Thinley, Miss Jessica
  • Incident documented: child struck by broom handle during floor cleaning, formal regulatory complaint lodged
  • Incident documented: caregiver alleged to have hit and pinched child, leaving bruises; family withdrew after two weeks
  • Beach kinder, yoga/mindfulness classes, and cooking programs mentioned in reviews
  • Chef receives specific mention for healthy, balanced meal preparation

What reviews say by service

Kindergarten & Preschool Programs
Positive: children grow confident, programs engaging (beach kinder, mindfulness). Negative: serious safety concerns around supervision, physical harm allegations.
Long Day Care
Positive: majority report children thrive, feel safe, staff treat them like family. Negative: documented safety incidents and alleged abuse in rooms.
Family Day Care
Limited review evidence; one mention of long-term attendance (18 months, 2 years) suggests continuity.
Before & After School Care
No clear review evidence of this service.

How it compares

  • Rated 4.7 against a 4.78 average across the 131 kindergarten & preschool programs businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we scored this

How We Score
Star rating 81
Review volume 82
Review recency 98
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
68
4
2
3
0
2
0
1
5

Common questions

What specialist programs does Story House Southport offer?
Beach kinder, swimming lessons, mindfulness, STEM, arts, cooking classes, language and literacy, and nature play.
What meals are provided, and are they allergy-friendly?
The centre has a chef with food safety certifications who prepares healthy, balanced meals. Reviews praise the food quality; allergen information should be confirmed directly.
What is the starting price for care?
Their website lists from $48.94 for Nursery, Toddler & Kindy care; exact fees and rebate eligibility require direct contact.

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Imagine Childcare & Kindergarten Southport
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Imagine Childcare & Kindergarten Southport

4.9(36)✓ Google-verified

Parents consistently describe staff who treat each child as an individual, observe carefully, and communicate openly about progress. The centre maintains high cleanliness standards, invests in learning spaces (STEM room, science room), and creates a welcoming atmosphere where kids thrive and families feel supported.

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Kool Beanz SUNS Southport Childcare
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Kool Beanz SUNS Southport Childcare

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Most families describe educators who greet children by name, support individual needs including dietary and developmental challenges, and maintain clean spaces with engaging outdoor areas. One parent experienced serious safety lapses and poor communication around them, with dismissive management handling of their departure.

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Little Scribblers
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Little Scribblers

5.0(131)✓ Google-verified

Little Scribblers creates a family-oriented setting where children and parents feel genuinely known and supported through settling in and daily learning. Staff build real relationships with each child and update families via KinderLoop, though one parent reported high illness rates and staffing concerns.

Kindergarten & Preschool ProgramsFamily Day CareLong Day Care

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Last updated 2026-08-08